Contact Us
Whether you've spotted an outdated welcome offer, want to flag a state-availability change, or just have a question about how sweepstakes casinos work, we want to hear from it. This page explains how to reach us and what we can — and can't — help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to respond within a few business days. When you write in, it helps to include:
- The name of the operator you're asking about, if applicable (for example, one of the sites listed in our rankings such as Crown Coins, SplashCoins, or McLuck)
- The state you're playing from, since eligibility for sweepstakes casinos varies by location
- A screenshot or short description if you're reporting an error on the site
What we can help with
Our team can respond to questions about:
- Corrections to welcome offer details, editorial ratings, or other information published on our comparison pages
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience with an operator we cover, which helps us keep our reviews current
- Suggestions for new sweepstakes casinos we should look at
What we can't help with
We're an independent review and comparison site, not a casino operator, so there are limits to what we can resolve directly:
- Account issues, redemptions, or verification. If you're having trouble with a login, a Sweepstakes Coins redemption, or identity verification on a specific platform, that has to go through the operator's own support team — we have no access to individual accounts.
- Legal advice. We can point you toward general information about state-by-state availability, but we can't tell you whether a particular site is permitted to operate in your state. Always check the operator's terms and your state's current rules.
- Guarantees about outcomes. Casino-style games involve chance. We can't advise on strategy that promises a result, and we won't claim any operator offers the best odds or fastest redemptions — those are things you should verify yourself in each site's terms.
Before you write in: a few things worth checking first
Some of the most common questions we receive are already answered elsewhere on the site. A quick look might save you a wait:
- If your question is about safer play habits, session limits, or where to find support, our Responsible Gambling page covers this in detail.
- If you're asking about how our rankings are put together, who writes them, or our editorial approach, that's covered on our About Us page.
- If your question relates to site usage terms, disclaimers, or how we handle commercial relationships with operators, check our Terms and Conditions.
- If you're looking specifically for options available outside the standard licensed casino market in the UK, that's a different topic covered on our Non GamStop Casinos page.
A note on how we cover operators
Sweepstakes Casinos may earn a commission when readers sign up through links on our site. This doesn't influence how operators are ranked or reviewed — our ratings are based on factors like welcome offers, game libraries, and stated terms, not on commercial arrangements. If you believe something we've published about an operator's offer, eligibility rules, or redemption terms is inaccurate, telling us directly is the fastest way to get it fixed.
Response times and what happens next
Most enquiries get a reply within a few business days. Corrections are typically reviewed and, where verified, updated on the relevant page. If you've reported an issue with a specific operator's terms, redemption thresholds, or eligible states, we'll check it against the operator's current published information before making any changes — availability and terms for sweepstakes casinos change often, so we appreciate reports that help us stay accurate.